Hotel Santo Domingo - Madrid

ex. Mercure Madrid Santo Domingo

San Bernardo 1, Madrid, Spainshow map
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Highlights
8
FabulousBased on  873 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Design Hotels in Spain

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Overview

Hotel Be Live City Center Madrid Santo Domingo is a 4-star property in the center of Madrid.

The hotel is 25 minutes' walk away from Retiro Park .

This hotel is placed in Madrid City Centre district, known for monuments, a theater and a cathedral.

This hotel is 250 meters from Santo Domingo underground station.

Rooms

The property offers 200 guestrooms appointed with complimentary Wi-Fi, climate control, LCD TV, a private balcony and ironing facilities. The rooms have a view over the city. Bathrooms come with a shower, complimentary toiletries and dressing gowns.

Eat & Drink

Serving a wide assortment of dishes, Cafeteria Oscar and La Bola are about 50 meters from the property.

A buffet breakfast is served at the price of EUR 14 per person per night. 

Services

Conference equipment, a business center and secretarial services along with currency exchange, a safety deposit box and an elevator are available for guests.

Relax

The beach facilities include chairs, umbrellas and towels.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible at a location nearby at EUR 31 per day.

Year renovated:   2012.  Number of floors:   6.  Number of rooms:   200.

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Facilities
Wi-Fi
Parking

EUR 31 per day

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

A la carte restaurant

Cafe

Snack bar

Picnic area/ Tables

Shuttle

Paid airport shuttle

Swimming pool

Seasonal outdoor pool

Private swimming pool

Rooftop pool

Spa and relaxation

Jacuzzi

Solarium

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Wake up service
  • Newspaper service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Outdoor dining area
  • Picnic area/ Tables
  • Special diet menus
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Business services
  • Secretarial service
  • Projector
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Paid babysitting/ Child services
  • Children's buffet

Spa & Leisure

  • Rooftop pool
  • Seasonal outdoor pool
  • Private swimming pool
  • Night club
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Solarium
  • Jacuzzi

Room view

  • Garden view
  • City view

Room features

  • Air conditioning
  • Individual heating
  • In-room safe
  • Mini-bar
  • Soundproofed rooms
  • Living room
  • Sitting area
  • Dressing area
  • Terrace
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Shower
  • Hair dryer
  • Free toiletries
  • Bathroom telephone
  • Sink

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 2 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Puerto del SolPuerto del Sol2000 ft
Royal PalaceRoyal Palace2000 ft
plaza d'Espanaplaza d'Espana1000 ft
FnacFnac1000 ft
Lope de Vega TheatreLope de Vega Theatre400 ft
CallaoCallao700 ft
ChuecaChueca3000 ft
Príncipe PíoPríncipe Pío3000 ft
La LatinaLa Latina3300 ft
Plaza de OrientePlaza de Oriente1200 ftopposite Palacio Real
Plaza MayorPlaza Mayor2000 ftCalle Gerona 4
Calle PrincesaCalle Princesa1700 ftPlaza de Espana
Puerta del Sol Puerta del Sol 2000 ftC. Mayor C. Alcala
Plaza de Santa AnaPlaza de Santa Ana3100 ftPlaza Santa Ana s/n
Plaza de CibelesPlaza de Cibeles4200 ftCalle Alcala and Paseo de Recoletos
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La BolaLa Bola700 ftC/ Bola 5
Cafeteria OscarCafeteria Oscar100 ftPlaza de Santo Domingo
SandoSando200 ftCalle Izabel La Catolica, 2-4
Restaurante De PradoRestaurante De Prado100 ftCalle Silva, 2
Larios CafeLarios Cafe200 ftSilva, 4
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Puerta de AlcalaPuerta de Alcala1.4 mi
Atocha's Train StationAtocha's Train Station1.2 mi
Santiago Bernabeu StadiumSantiago Bernabeu Stadium2.4 mi
Parque del OesteParque del Oeste3700 ft
Retiro ParkRetiro Park1.3 mi
Ciudad UniversitariaCiudad Universitaria1.8 mi
MetropolitanoMetropolitano1.8 mi
Francos RodríguezFrancos Rodríguez2.5 mi
ValdezarzasValdezarzas3.0 mi
Paseo del Prado Paseo del Prado 4900 ftPaseo del Prado Paseo Del Prado, 1
Puerta de Toledo Puerta de Toledo 5100 ft MadridSpain
Puerta de Alcala Puerta de Alcala 1.0 miPlaza de la Independencia, 1
Paseo de la Castellana Paseo de la Castellana 2.5 mi 28046 MadridSpain
Puerta de Europa - Torres Kio Puerta de Europa - Torres Kio 3.2 miPlaza de Castilla
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Getting around
Airports
Barajas (MAD)9.3 mi
Torrejon Afb (TOJ)15.1 mi
Train
Atocha's Train Station1.2 mi
Atocha Train Station1.2 mi
Underground
Santo Domingo Metro Station400 ft
Callao1000 ft
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Reviews
7.6
FabulousBased on  873  reviews

Rating by category:

10.0
Location
8.0
Rooms
8.0
Service
8.0
Dining
  • 4.2
    Guest rating

    Breakfast is the only thing that I liked on this hotel.

    Be aware!!!! There is a old part in the building and a new new but on the site they only show you the good part. The old one where I stayed at is terrible, there is no air conditioner, bad smell, to open the window I need to remove a table that blocks it, patetic, don´t recommend ever!!! It is the worst hotel I have ever been.

  • 8.2
    Fabulous

    Good location for walking around the city sites. Santo Domingo Metro station right outside hotel door. Nice dining room with excellent breakfast.

    We had booked a standard room for three people and were given a very crappy small room that we would regard as way below the standard that could reasonably be expected in a Mercure hotel. It had unpainted plaster patches on the walls, the window shutter was mostly closed and the small part of window we could see through looked through scaffolding into a storage area that looked like a rubbish tip. We refused to accept the standard room and paid extra to get 2 nice rooms in the new part of the hotel overlooking the square.

  • 8.0
    Fabulous

    Secure hotel and location except that it seemed to be cut in half- the room was beautiful, if only I knew how to operate the shower - oh well i had baths for two days.. lovely linen and bedroom decor, clean and sumptuous.

    Although quite high-priced, it was reduced, however this is no excuse for not telling customers that the hotel is under renovation and reception area is in an obscure place requiring direction whenever i left my room, with no staff available for help. Also construction sounds through the day, very brusque reception staff except for 1 lovely young lady and the room-service sandwich i ordered was,for 12 euros or so sparse and, i suspect, led to the bad stomach upset that then kept me to my room in Madrid when I had looked forward to sight-seeing. The egg looked and smelled suspicious but it was late and I was tired. Also i booked mercure thinking that complimentary water and tea/coffee availability in the room was mandatory. Very noisy passage outside my room - renovation? and i want to know whether it is true that there is always a reason such as this when hotels offer reduced rates. I'd have gone elsewhere if I'd known and feel a bit cheated knowing that i may never get to return to Madrid.

  • 10.0
    Exclusive

    friendly service. Professionalism in all contacts. Helpfull personnel. Very clean environment, specially the room.Variety of reading material in lobby .

    every aspect of the hotel quite fine

  • 9.2
    Superb

    Excellent location of the hotel, in the very center of the city, near Gran Via (the main street of Madrid). Good variety of meals for the breakfast and very comfortable beds in the room (standart double room). There you'll find everything you may need for relaxation after long-day city trip.

  • 7.0
    Very good

    It was very close to the city center.

    The price was a little high for the price they charge it should be much better room.

  • 7.8
    Fabulous

    A great posision just off the Gran Via and the room was a good size for a hotel in central Madrid.

    The resturant was over priced and the King Size bed was two single's pushed together.

  • 5.4
    Guest rating

    Breakfast and rooftop terrace.

    Rude staff on check in desk. Hair and mould in bathroom. No shampoo, conditioner or soap in the bathroom when we arrived, had to call reception and ask for it to be deliver to our room. When leaving had to wait 20 mins for our stored luggage to be returned, despite the staff not being busy. Very disappointed overall.

  • 9.2
    Superb

    Perfect location, cleanliness of the room, very good breakfast, hotel staff very kind and helpful...

    The hotel is a bit noisy, that is the only thing I didn`t like about the hotel.

  • 10.0
    Exclusive

    I was given an upgrade for no extra cost and the roof terrace and pool were godsend in the July heat.

    My original room was rather dark with no outside view.

  • 10.0
    Exclusive

    The hotel was situated in an ideal location. The staff were extremely helpful to us. We stayed in two triple rooms, both of which were spotless and we all commented on how comfortable the beds were. All in all a fantastic hotel and would certainly stay again.

  • 5.8
    Guest rating

    This place is a bit faceless, and plain, the pool wasn't open when I was there, this was my only reason for picking it. It gives the impression that it has some sort of terrace from the pictures, but no. No outside area in the sun to take a drink. The staff are efficient, but no more. The area is a bit rough, there is a sort of rough chinese area behind, strip clubs, latina girls coming up to you etc, you get the idea. Having said that, it is close to the park, and opera, and very central to all areas, but you find yourself trying to get away from its location asap. It is very central to Grand Via, but that is a faceless high street, just like any in Europe, just more prostitutes and very dirty. I didn't have a bad stay, it is clean, the staff do what they should, but, it wasn't anything like I expected. There are nicer areas to stay, and nicer hotels. Wasn't quite sure what my Superior room had that made it superior, dark, small, and no bath...?

  • 9.2
    Superb

    Room was clean, nice and spacious, located on the fifth floor. It had a small balcony and a yacuzzi tub. Location was good and in general we were very happy with the hotel, might stay there also during our next visit.

    Location is somewhat noisy, but it did not really bothered us. Breakfast was not luxurious but alright. Bathrobes were included in the price but each day they disappered during cleaning and we had to ask for them in the reception. A small quiet bar in the hotel would have been nice.

  • 8.2
    Fabulous

    Good location, neutral, very clean, good service, would recommend to other travellers.

  • 4.6
    Guest rating

    Very good location in the centre of the city and right next to a metro station.

    Half of the hotel is unrenovated with very small, scruffy and uncomfortable rooms with minimal daylight. Bad smells from the plumbing and a problem with water pressure in the bathrooms. Be very careful when checking into this hotel that you do not end up in the unrenovated part of the hotel.

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Highlights
8
FabulousBased on  873 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Design Hotels in Spain

Use Badge
Good to know
Check-infrom 2 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Barajas (MAD)9.3 mi
Torrejon Afb (TOJ)15.1 mi
Train
Atocha's Train Station1.2 mi
Atocha Train Station1.2 mi
Underground
Santo Domingo Metro Station400 ft
Callao1000 ft
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room
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